Guidelines of Service

General Liability

By accepting the Guidelines of Service you acknowledge that you’re voluntarily participating in canine services with Ondrako, LLC (dba “Whole Dog Behavior and Wellness”, “Sara Ondrako”). Ondrako, LLC will exercise all necessary and proper care and precautions to keep all participants and dogs safe during training sessions in order to prevent injury to any person, property, other dogs, or person.

However, because dogs are animals and may be unpredictable, Ondrako, LLC cannot protect against every potential injury, risk, or accident. These Guidelines of Service act as a release and waiver and are intended to shift the risk of participating in dog training/behavior modification to the Participant/Owner/Guardian of the dog participating in training. You acknowledge that you have had the full opportunity to discuss any and all concerns regarding foregoing risks prior to hiring Ondrako, LLC for canine-related services.

The participant agrees to hold harmless Ondrako, LLC from any and all claims of injury,
loss, cost, expenses, or damage caused by the actions of Participant’s dog during the course of training/behavioral modification/boarding, or under the care, custody, or control of Ondrako, LLC.

The participant accepts and assumes, without reservation, all risks associated with participation in the training program, including, but not limited to: the risks of any and all injuries to yourself, your dog, and any of your family members or third parties who may attend; the risks that your dog may cause injury to other persons and/or dogs involved; and the risks that saliva, water, food, and/or other debris may be present in the training area.

As lawful consideration for participating in the training program, you hereby waive, release, discharge, and covenants not to sue and to indemnify, defend and hold harmless Ondrako, LLC, and their members, managers, agents, and employees from any and all injuries, losses, claims, and damages to any person or persons of any nature its directors, officers, employees, agents, sponsors, organizers, volunteers or other representatives, their successors and/or assigns, from any and all liability for any loss, harm, damage, claim, injury or accident to the person or property, whether caused by any ordinary negligent act or omission of this release while you or your dog is engaged in or participating in dog training/behavioral/boarding or using any trainer or business facilities in connection therewith.

All participants must be at least 18 years of age to hire Ondrako, LLC for services.

Refunds & Guarantees

We’re excited to help you with modifying your dog’s behavior. Sara requires that all new clients complete the Canine Behavior Questionnaire prior to scheduling an initial evaluation of their dog(s). If you need to reschedule your appointment we ask that you do so prior to 24 hours from the start of your appointment. We do not offer refunds for services that are canceled within a 24-hour period of an appointment.

We do not offer any form of guarantee for behavior modification. Each dog and owner are different and the results of behavior modification rely on many factors outside our control. In order to get the best results, we encourage owners to follow our behavior plans, do the required homework, and be consistent over the time period that we are working with you and your dog.

We invoice prior to appointments. Behavior cases that Sara takes on will get invoiced in segments (usually twice).

Video Release

When hiring me for services you are granting permission to, the rights of my image, in video or still, and of the likeness and sound of my voice as recorded on audio or video tape without payment or any other consideration. You understand that your image may be edited, copied, exhibited, published or distributed and waive the right to inspect or approve the finished product wherein your likeness appears. Additionally, you waive any right to royalties or other compensation arising or related to the use of your image or recording. You also understand that this material may be used in diverse educational settings within an unrestricted geographic area.

Photographic, audio, or video recordings may be used for ANY USE which may include but is not limited to:

  • Presentations
  • Courses
  • Online/Internet Videos
  • Media
  • News (Press)
  • Social Media
  • Website
  • Promotional Materials

By agreeing to the overall guidelines of service, you understand this permission signifies that photographic or video recordings of you may be electronically displayed via the Internet or in the public educational setting.

You will be consulted about the use of the photographs or video recordings for any purpose other than those listed above.

There is no time limit on the validity of this release nor is there any geographic limitation on where these materials may be distributed.

This release applies to photographic, audio, or video recordings collected as part of the sessions listed in these guidelines of service only.

You may opt-out of this video release at any time by sending an email to and requesting to be released from this waiver. Your release will be effective upon reply (which is the acknowledgment that we have received your request). Any photography, audio, or video recordings collected prior to your request will not be released and will still be bound by the terms listed above.

By agreeing to the guidelines of service (which must be accepted prior to hiring me for services), you acknowledge that you have completely read and fully understand the above release and agree to be bound thereby. You hereby release any and all claims against any person or organization utilizing this material for educational purposes.

Public Access Canine Training

For individuals or families faced with challenges related to disabilities, (mental and/or physical) I offer service dog training, specifically for individuals with PTSD, including but not limited to veterans, children, first responders, and sexual trauma victims. This includes Public Access and Non-public access work based on the abilities of the dog and the needs of the person with the disability.

Please do not inquire about service dog training for your dog if you do not have a physical or mental disability. I do not train dogs for public access for anyone that does not have an actual need for the tasks provided by service animals. This includes training for Emotional Support Animals. It is illegal to falsely impersonate a service animal in public, even if your animal is well trained.


Recommendation from a health professional. If you do not have one already, please talk with your healthcare provider, (therapist, psychologist, etc.) ahead of time about your interest in adding a service dog to your treatment plan.

If using a canine already living in the household, a temperament evaluation will need to be conducted to ensure that the dog is a good candidate for service dog training.

There are no guarantees. Service animals are still animals and while I do the best I can to determine a dog’s fitness for service work, dogs change as they develop and mature which can lead to behavioral and temperament changes in each life stage leading up to full maturity. There is also no guarantee as to how a dog will respond to different stimuli in different situations. I can only make educated assumptions based on the dog’s overall temperament, response to training, and the handler/owner’s consistency.